Restaurant

WARRANTY RULES

1. The reservation is valid at least with the receipt of payment of 50% of its amount. Payment must be made in advance of using the service.
2. Rates subject to change without prior notice.

CANCELLATION POLICY

1. The cancellation or change of this reservation must be requested only through the following channels depending on the means used to make the initial reservation:
Personal Office in Carrera 122 # 22A - 60 or Email . reservas@hotelpance122.com - operaciones@hotelpance122.com.
To do this, they must take into account the following established notice periods:
Request cancellation or change of dates more than 5 business days before the date entrance to the hotel.
2. If you are going to make use of this power, you will assume the following positions

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NO-SHOW COLLECTION POLICY

When you reserve our services and give up staying, you must send an email informing the reasons why you do not wish to use your reservation and the bank account in which the refund must be made, as well as the details of the account holder, to whom The corresponding deductions will be made, by bank deposit or transfer, within 30 calendar days following the exercise of the retraction.

CHECK IN AND CHECK OUT CONDITIONS

1. This reservation is personal and non-transferable, at the time of hotel registration you will be asked for your identification document along with the reservation sheet and proof of payment to be able to provide the service.
< strong>2. Check-in to the room is from 4:00 p.m. Likewise, the time in which the guest must deliver the room on the day of departure will be up to 1:00 pm.

EARLY CHECK-IN POLICY

a. Subject to availability with additional value
b. Check-in before 6:00 a.m. the entire night is charged, granting breakfast if the rate for the following days includes it.
c. After 9:00 a.m. The entrance to the room is granted as an attention by the Hotel, without breakfast.

LATE CHECK-OUT POLICY

a. Subject to availability.
b. Late check out between 2:00 p.m. and 7:00 p.m. will be charged for each additional quarter of an hour that the guest stays in his room, there will be a cost of $30,000 COP
c. Late check out after 7:00 p.m. (7:00 p.m.) the full rate acquired during the guests stay will be charged.

CONDITIONS

Accommodation is free for all children under 5 years of age (maximum 2 children free per room) and they must be related to the group of guests, feeding these children is not included in the total rate.

Children between 5 and 11 years old will be charged at the child rate and will have meals included according to the plan.

Maximum occupancy per room:
3 adults and 1 child from 0 to 11 years old.

All clients of legal age must present their identity document issued by an official authority.

For Colombians under 7 years of age, a photocopy of the birth certificate must be presented. Children between 7 and 17 years old must carry the identity card. Everyone must be in the company of their parents, if the minor registers with a relative or third party, they must present a permission from their parents signed and with a copy of their identification document authenticated by a notary. Without this documentation, the entry of minors to the hotel. The foregoing in development of the provisions of Law 679 of 2001 Statute to Prevent the Sexual Exploitation of Boys, Girls and Adolescents and its concordant regulations.

In the case of foreigners it is mandatory to present the passport, the foregoing to comply with decree 0834 of 2013 2 - 4th 2013, Article 47.

RESTRICTIONS

You will not be able to enter your room under eighteen (18) years of age for sex tourism, according to Colombian legislation it is punishable with a prison sentence of 5 to 10 years and a fine of 50 to 100 SMLMV. The penalties indicated in the previous paragraph will be increased by up to half (1/2) when the behaviors are carried out with children under twelve (12) years of age. LAW 679 of 2001.

In accordance with resolution 1956 of March 30, 2008 issued by the Ministry of Social Protection, smoking is Strictly prohibited in all areas of the hotel, including the rooms, the lobby, the reception, meeting spaces and restaurant areas. bar terrace To those guests who smoke in the room or in other areas of the hotel.

You will be charged 100 US dollars per day. because that space will be blocked for cleaning and we will not be able to dispose of it for sale. If it occurs again, the room will be blocked and the reservation will be terminated.

PET POLICY

The entry and possession of all types of pets is prohibited in all areas of the hotel.